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Phone: 203.932.8324
The Office of Information Technology is under the direction of the University's Chief Information Officer (CIO). The department coordinates all computing, networking, and telecommunication services for all University of New Haven community members. The department is organized into several sub-components in order to provide service-specific assistance.
Information Technology provides for the computing needs of both academic and administrative users by maintaining a number of computer labs. The largest installation of general use computers and printers is in the Marvin K. Peterson Library . Installed software includes web browsers, Microsoft Office, SPSS, and other university-standard software. There are Apple iMacs in the Library, Bartels Hall Lobby, and in the Beckerman Recreation Center on the 2nd floor. Additional labs are located throughout the campus and are discipline-specific and used primarily for instruction.
Special-purpose computing facilities include the Industrial Engineering CAD/CAM lab in Buckman Hall, the Electrical Engineering lab in Buckman 203, the System Engineering lab in Buckman Hall, the Graphic Arts labs in Dodds Hall 203 and 207, the Mechanical Engineering Instrumentation lab in Buckman 223, the Math and Physics Department lab in Maxcy Hall, the Hospitality and Tourism lab in Harugari Hall 114, and the Environmental Science lab in Charger Plaza. For availability of these labs, contact the given department's administrative staff.
For more information on the various computer labs on campus, go to https://studentsupport.newhaven.edu/computerlab.
Location: Maxcy Hall, Room 109
Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
Website: Student Support Website
Student Technical Support provides free labor for hardware and software support on student-owned PCs and Macs, including hardware repair* and software installation**. We do not provide parts, however, a limited selection of laptop repair parts such as hard drives, RAM, and other accessible parts are available for purchase and can be found on the Student Support Website. Students needing replacement parts must obtain them, and our staff will install them. We will also assist with warranty replacement parts when applicable.
The University has a licensing agreement with Microsoft that provides all active students with free access to Microsoft 365, which can be installed on up to five devices, including smartphones and tablets. Additional discounted software is available for purchase and download through the Student Support website.
To contact Student Technical Support, please email studenttechsupport@newhaven.edu or call (203) 932-8324, Option 3.
* OIT only replaces "accessible" components such as hard drives, batteries, and memory. We cannot replace screens or any part deemed too invasive to install.
** While OIT does assist with software installation, we cannot complete installations that are part of a graded assignment.
Network Account:
All registered students receive a University of New Haven network account. The account name and password are automatically generated within 3-5 days of registration.
The account name is: First Initial, Last Name (first 4 characters) lowest available numeral
For example, first-year student John Smith registering in the Fall of 2020 has the network account name jsmit1. Conflicting names will be assigned a sequentially higher number that will follow the last name instead of 1. The student will receive an email to their personal email address once they have paid the enrollment depoist, and, if an international student, have uploaded a copy of their VISA. This email will contain their account details such as username, Student ID number, and the link to create their password for first time sign-in.
Student Network Accounts are active perpetually for access to records and email. However, other network-based resources will no longer be available upon graduation or leaving school.
This account will provide students access to the following services:
- Every student network account includes an email mailbox. The University has partnered with Microsoft to provide every student a perpetual email account at Microsoft.
- Email addresses are as follows: networkaccount@unh.newhaven.edu.
- Students registered in future off-campus programs may be assigned an account with a different suffix.
- Student email accounts are accessible via the Outlook application, the web at https://mycharger.newhaven.edu or the University of New Haven homepage. Students are responsible for maintaining their email account, including staying within University mailbox size limits, authentication requirements, and other applicable policies.
- The University will use this medium as the preferred method of communication.
The network account allows students to log in to any of the computers on campus (e.g., the Computer Labs) as well as gain access to other network resources (e.g., accessing Library resources). This login is the same username and password you use to login to other systems (such as Canvas or myCharger). Students will be required to download the Microsoft Authenticator app to their smartphone to verify their identity after logging into https://mycharger.newhaven.edu. More information can be found at https://studentsupport.newhaven.edu/mfa.
The network account will allow students to log in to Canvas. Specific instructions on logging into Canvas are provided in the student account letter sent to every student. Canvas can be accessed through the myCharger Portal at http://mycharger.newhaven.edu and selecting Canvas on the upper right. Specific instructions on logging into Canvas are provided in the account letter provided to each student. Support information can be found at https://studentsupport.newhaven.edu/canvas/.
Wireless networking is provided in almost every area of the University and continues to expand. Students may connect to the wireless network with their University of New Haven network account. Instructions and details can be found at https://studentsupport.newhaven.edu. The Office of Information Technology will always make its best effort to notify students before any changes to network access are made.
All users of the University network are required to have antivirus protection on their computer. The University may, at its discretion, require students to allow an agent that verifies security compliance access to their computer.
Students experiencing issues connecting to the network should contact the Student Technical Support Office immediately.
Students are not permitted to connect personal network equipment to the University network, including but not limited to wireless routers and switches. If additional connectivity is required in your residence hall, please contact the Student Support Office.
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